Returns are reviewed to confirm compliance with Massachusetts regulations and the business’s quality and safety standards.
Unopened Products Unopened items in their original packaging may be considered for return within 7 days of purchase with proof of purchase.
Eligible reasons may include: ● Incorrect item received ● Duplicate purchase ● Other valid issues identified at the time of review
Damaged or Defective Products
If a product appears damaged or defective, customers should contact us within 5 days of purchase. We may request: ● A description of the issue ● Photos (if applicable) ● Proof of purchase
When appropriate, eligible products may be exchanged, credited, or resolved through another remedy permitted under Massachusetts law.
Damaged or Defective Products
Non-Eligible Returns
We cannot accept returns of: ● Opened products (unless defective) ● Items without proof of purchase ● Products outside the policy window ● Products that have been altered or removed from original packaging
Refunds and Exchanges
Approved returns may be resolved through: ● Product exchange (when available) ● Store credit ● Other solutions permitted under state regulations
For defective products, customers may receive an exchange, store credit, or another resolution permitted under Massachusetts law.
Please note that transaction fees collected by third-party payment processors are non-refundable.
Health and Safety Compliance
In accordance with Massachusetts regulations, returned cannabis products cannot be resold.
Questions
Contact us at info@ignitedculture.com with any questions related to refunds and returns.
